Wednesday, 25 August 2010

The 4 Pillars of Happiness

I watched this presentation by Tony Hsieh - CEO of online retailer (link below). It's about perfect customer service but it also talks about about using the core building blocks of personal happiness to help companies and teams perform.

It's very simple; what makes people happy is to have the following 4 "pillars" in place:
Perceived Control
Perceived Progress

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